PRIVACY POLICY

1. INTRODUCTION

Welcome to Snapscribe SDR ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales development service (the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. INFORMATION WE COLLECT

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account or subscribe to a plan
• Submit a demo request or contact form
• Configure your AI agent (business description, FAQ, tone settings)
• Upload prospect or lead data
• Contact us for support

This information may include: name, email address, company name, phone number, business descriptions, FAQ content, and any other information you choose to provide.

2.2 Information Collected Automatically

When you access the Service, we may automatically collect certain information, including:

• Device and browser information (type, version, operating system)
• IP address and approximate location
• Usage data (pages visited, features used, timestamps)
• Cookies and similar tracking technologies

2.3 Prospect and Conversation Data

As part of operating the Service, we process data related to your sales development activities:

• Prospect names, email addresses, and company information
• Email conversation content (inbound and outbound messages)
• Lead enrichment data (publicly available company information, website content)
• AI-generated intent classifications and lead scores
• Conversation metadata (timestamps, turn counts, status)

2.4 Information from Third Parties

We may receive information about prospects from third-party enrichment services, including publicly available business information, company websites, and professional profiles. This data is used solely to improve the quality of AI-generated responses.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Service
• To generate AI-powered email responses on your behalf
• To enrich lead data and provide lead scoring
• To classify prospect intent and manage conversation flow
• To process your transactions and manage your subscription
• To send you administrative communications (account updates, security alerts)
• To respond to your inquiries and provide customer support
• To improve and optimize the Service
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations

4. AI PROCESSING

The Service uses artificial intelligence to process email conversations and generate responses. You should be aware that:

• Email content (yours and your prospects') is sent to third-party AI providers for processing
• AI providers process data according to their own privacy policies and data processing agreements
• We do not use your conversation data to train AI models
• AI-generated responses are based on the configuration and content you provide
• Lead enrichment may involve querying publicly available information about prospects

5. HOW WE SHARE YOUR INFORMATION

We may share your information in the following situations:

5.1 Service Providers

We share data with third-party service providers who assist us in operating the Service, including:

• AI/LLM providers (for generating email responses)
• Email delivery services (for sending and receiving emails)
• Data enrichment providers (for lead research)
• Hosting and infrastructure providers
• Payment processors

5.2 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information for any other purpose with your consent.

5.5 No Sale of Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account data is retained for the duration of your subscription and for a reasonable period afterward
• Conversation data is retained for as long as your account is active
• Prospect and enrichment data is retained in accordance with your account settings
• Usage logs and analytics data may be retained in anonymized form indefinitely

Upon account termination, we will delete or anonymize your data within 90 days, except where retention is required by law.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive credentials and API keys
• Access controls and authentication for admin and customer dashboards
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. YOUR RIGHTS UNDER GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These include:

• Right of Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8.1 Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: Processing is necessary for the performance of our contract with you (providing the Service)
• Legitimate Interest: Processing is necessary for our legitimate interests (improving the Service, preventing fraud)
• Consent: Where you have given us specific consent to process your data for a particular purpose
• Legal Obligation: Processing is necessary to comply with applicable laws

9. YOUR RIGHTS UNDER CCPA

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. Note: We do not sell personal information.

To exercise your CCPA rights, contact us at [email protected].

10. COOKIES AND TRACKING

We use cookies and similar tracking technologies to enhance your experience with the Service.

10.1 Types of Cookies

• Essential Cookies: Required for the Service to function (authentication, session management)
• Analytics Cookies: Help us understand how visitors interact with the Service
• Preference Cookies: Remember your settings and preferences

10.2 Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service.

11. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses approved by the European Commission where applicable.

12. CHILDREN'S PRIVACY

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information promptly. If you believe that we may have collected information from a child under 18, please contact us at [email protected].

13. EMAIL COMMUNICATIONS

The Service sends emails on your behalf to prospects as part of its core functionality. Regarding email communications:

• All automated emails are sent from your configured email address
• Prospects can request to stop receiving emails at any time, and the AI will classify and honor unsubscribe requests
• We comply with CAN-SPAM, GDPR, and other applicable anti-spam regulations
• We may send you administrative emails about your account, billing, and Service updates

14. THIRD-PARTY LINKS

The Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this page
• Sending an email notification for material changes (where applicable)

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

16. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us: