Will my customers know it's not a human?
Most don't. Every reply is written in your tone, draws from the FAQ and pricing you give us in the briefing call, and qualifies the lead like a real rep. The handful of customers who do suspect always appreciate the 30-second response more than they care that the system is software. Speed beats etiquette.
What if it says something stupid and costs me a client?
Whenever the system isn't fully confident about an answer, it escalates to you instead of guessing. The briefing call sets the boundaries: which topics need a human, what to never discuss, and the exact tone for every reply. Across our pilot deployments we've had zero customer-reported quality issues.
Does it integrate with my CRM (HubSpot, Salesforce, Pipedrive)?
Yes for all major CRMs on the Growth tier ($599/mo) via webhook — leads, conversations, and qualifying notes auto-sync. On Starter ($299/mo), hot-lead alerts arrive via email and SMS with the full context; you paste into your CRM yourself.
What about GDPR, privacy, and data residency?
EU-compliant by default. Conversation data stored in EU regions for EU customers. Standard DPA available on request. We don't sell your data, share it with third parties, or train external models on your conversations. Your prospect data stays yours.
Does it speak Spanish, French, German, Greek?
Yes, multilingual by default. The briefing call sets your primary language and any secondary languages you want supported. Each reply is written natively in the prospect's language, not machine-translated. Built specifically for businesses operating across EU and LATAM markets.
How is this different from Drift, Intercom, Apollo, or 11x?
Drift and Intercom are website chat widgets — the visitor has to be on your site, awake, and willing to chat live. Apollo and 11x are outbound tools — they cold-email people who never asked. We handle INBOUND email replies on leads that already came through your form. That's the gap none of them fills. We're the 30-second responder for the lead you already paid to acquire.
Can I take over a conversation manually if I want to?
Yes. Reply directly to the prospect's email. Snapscribe detects your reply and steps out of that conversation automatically. You're always one click from taking over, and switching back is just as easy.
Can I review and approve replies before they send?
Default is auto-send — speed is the whole point. For sensitive industries (high-stakes legal, medical, finance), there's a human-in-the-loop mode where every reply lands in your inbox for one-click approval before going out. Set per-tenant in your dashboard.
How long is the contract? How do I cancel?
Month-to-month. No annual lock-in. Cancellation is one click in your dashboard — no phone calls, no retention loops, no "are you sure?" Your account closes at the end of the current billing period. On top of that, every customer gets a 30-day money-back guarantee.
How do I know if it's actually working?
Live dashboard shows conversations held, average response time, qualified leads delivered, and conversion-to-booked-call rate. Plus a weekly email every Monday: "Last week Snapscribe replied to 47 leads in an average of 27 seconds. 8 were tagged hot. 3 booked discovery calls." No mystery, no spreadsheets to chase.
What if my form goes down? What if email deliverability tanks?
We monitor your contact form 24/7. If it goes down, you get an SMS within 5 minutes. We monitor email deliverability continuously — if replies start hitting spam, we adjust automatically and flag it to you. If our system itself goes down (rare), you don't pay for that day.
How fast can I be live? What does install actually look like?
15-minute briefing call → we install one line of code on your contact form (15 minutes, we do it for you) → you're live. Most customers go from signup to first AI reply in under 60 minutes. No technical skills required.
